Philips Lighting realigns North American organization

As part of the company’s continuous efforts to give customers meaningful lighting solutions, while providing exceptional service, Philips Lighting announced today that it will be realigning its North American business sales and operations around a solution-selling approach. The new organizational changes include:

*A single point-of-contact with dedicated lighting expertise
*Fast and accurate answers from functional subject matter experts
*Consolidated order status visibility across all business sectors, as well as reducing duplication of paperwork – one quote and purchase order across Philips Lighting products
*A centrally led Sales and Customer Support team providing one point of contact to the customer
*A Sales Support center to streamline non-customer facing activities
*A Customer Fulfillment Center to provide continuity across back-end business processes
*Smaller geographical zones allowing for a closer relationship with local customers

Bruno Biasiotta, president and CEO of Philips Lighting North America, said in the press release announcing the reorganization, “As a company, our goal is to not only be a leader in innovation, but to be a trusted partner, ultimately providing our customers with the best possible solution and experience. These new initiatives will allow us to be more responsive in supporting customers while giving them the flexibility to get best-of-breed-products or a complete lighting solution from us based our their unique needs.” Details