The most critical aspect of the conversion to a new or upgraded software platform is employee training, and it's the area where most distributors cut corners, say vendors of business software.
“If there are unforeseen problems in the go-live, they'll almost always be in the areas where distributors didn't spend enough time training and practicing,” said Doug Levin, executive vice president, Prophet 21 Inc., Yardley, Pa.
An article on upgrading distribution software packages in
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